We are looking for an experienced, detail-oriented, organized, and driven Patient Access Specialist who is comfortable working in-clinic setting and pro-actively guiding patients into treatment. The ideal candidate will have experience in the patient intake process and in customer service roles, preferably in the substance use treatment field. This position is not a remote position. Work will be conducted in our central intake office (Wilmington DE, in an affiliated practice setting, and/or traveling to our referral partner locations (in clinic, hospital, and treatment settings).
What You’ll Do: The Patient Access Specialist’s primary responsibility is ensuring successful admission of referred and qualifying patients into active treatment with PursueCare treatment providers. This includes proactively working with collaborating health partners such as hospitals and primary care offices to identify potential patients in need of evaluation and care, initiating contact with partners and patients to explain our services and protocols, addressing insurance/payer issues, and quickly setting up a patient with services. Specific hands-on and mission-critical initiatives may include:
Occasional or frequent travel to partner sites, depending on location.
Work directly with referral partners to pull referrals to PursueCare. Pro-actively manage the relationship to ensure smooth transition of patients to PursueCare.
Intake patients in accordance with PursueCare policies
Work directly with patients or partner staff to resolve payer questions and ensure patients receive access to treatment options in a timely/immediate fashion
Assist patients in accessing services both in person and via telehealth solutions in a clinic, partner location, and at home
Perform all key tasks of a central intake department:
Track and manage patient leads through the CRM
Intake patients in a timely, efficient, and customer-focused manner. The key drive is to get patients into the treatment services that they need within 24 hours of outreach to PursueCare
Assist patients in using PursueCareRx for all pharmacy needs
Confirm that all required authorizations and information are secured by Intake Specialists or by oneself
Assist patients in understanding their payment options
Assist patients in scheduling initial medical, therapy, and psych evaluations
Assist the Case Management team with re-engaging patients who are identified as non-engaged with their treatment plan/path.
Work with clinicians to manage schedules in our clinic and telehealth platform
Proactively address /escalate any reported concerns with all aspects of the PursueCare experience
Perform other duties as directed by supervisor.
We’re Looking For:
College degree, preferably in health or business administration, or equivalent experience.
Experience in sales, business development, and customer service roles, preferably in a healthcare setting.
High comfort level with technology and using technology “on the go” in different environments.
Excitement over working directly with staff at clinics and hospitals, encouraging and driving the referral of patient into treatment. Equal excitement working directly with patients to ensure a safe and prompt conversion to an appropriate treatment program.
Excellent computer skills and a demonstrated comfort with technology.
Excellent and thoughtful verbal and written communication skills
Excellent organizational skills
Desire to learn and grow with our company - to put in the time, focus and effort necessary to advance to the next career level
Work style, pace and drive to make things happen, with a bias for initiating and driving positive results
Belief that healthcare reform begins with innovation aimed at making people's lives better
Physical Requirements/Work Environment: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Work is performed primarily in a traditional office setting, where the employee is regularly required to sit, stand, and demonstrate manual dexterity.
Work includes extended periods of time at a desk and computer screen.
May be required to occasionally lift up to 25 pounds.
Where You’ll Work: PursueCare brings virtual evidence-based addiction treatment for opioids, alcohol, and other substance use disorders to patients through a smart phone application. PursueCare offers a low-barrier transitional digital addiction treatment program particularly beneficial for those experiencing significant barriers to in-person care. Through the app, patients can access doctors who prescribe Medically-assisted Treatment (“MAT”), counselors and therapists, psychiatric care providers, at-home screening, supporting resources and a pharmacy that can ship medications directly to the patient. We partner with health systems, community health partners, employers, and health plans. Patients can also seek treatment without a referral. We are Joint Commission-accredited and maintain the highest standards for clinical excellence, while continually innovating how care is provided to vulnerable populations. PursueCare is available in Delaware, Kentucky, New Jersey, Ohio, Pennsylvania, West Virginia, and all of New England, with national expansion plans. For more information, visit www.pursuecare.com.
We offer qualifying employees flexible paid time off to allow our team members to properly recharge, competitive pay, bonus opportunities, comprehensive health benefits and a 401K with company contributions. PursueCare is headquartered in Middletown, CT with satellite locations in different regions. We offer work-from-home/remote opportunities for certain positions, based upon being able to meet the core competencies and requirements for the position from a home office. We pledge to be an Equal Opportunity Employer and pay living wages.